Return Policy
Last Updated: October 16, 2026
1. Return Eligibility
We want you to be completely satisfied with your purchase from Tokri Store. You may return most items within 30 days of delivery for a refund or exchange, subject to the following conditions:
- Items must be unused, unworn, and in original packaging
- All tags and labels must be intact
- Items must be in resalable condition
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used baby care products (diapers, wipes, soaps, etc.)
- Personal care items that have been opened
- Items marked as "Final Sale" or "Non-Returnable"
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team through our contact page
- Provide your order number and reason for return
- Wait for return authorization and shipping instructions
- Package the item securely in original packaging if possible
- Ship the item to the address provided by our team
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to:
- Defective or damaged product
- Incorrect item shipped
- Manufacturing defect
In these cases, Tokri Store will provide a prepaid shipping label or refund shipping costs upon receipt of the returned item.
5. Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.
6. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability and must meet the same return eligibility criteria.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please include photos of the damage when contacting us.
8. Cancellations
Orders can be cancelled within 24 hours of placing the order. After 24 hours, orders may have already been processed for shipping and cannot be cancelled. In this case, you may need to follow our return policy once the item is received.
9. Redeem Credit
As an alternative to refunds, we offer redeem credit for returns. Redeem credit does not expire and can be used for future purchases on our website.
10. Policy Changes
Tokri Store reserves the right to modify this return policy at any time. Changes will be posted on this page with an updated effective date.
11. Contact Information
If you have any questions about our return policy or need assistance with a return, please contact our customer service team through our contact page.